A clearer error message?

We use Jive for the Krugle support bulletin board, and in general it works well. But recently we started getting errors while following links to posts, and contacted Jive support about the issue.

They responded with:

While I think that our system should fail more gracefully, and present you with a clearer error message, it appears that our software is operating normally.

I hope our support tries a bit harder than theirs, as the error message that could be a bit clearer is:

500 Servlet Exception

com.jivesoftware.forum.ForumThreadNotFoundException: Thread 378 could not
be loaded from the database.
at com.jivesoftware.forum.database.DbForumThread.loadFromDb(DbForumThread.java:1340)
at com.jivesoftware.forum.database.DbForumThread.<init>(DbForumThread.java:181)
at com.jivesoftware.forum.database.DatabaseCacheManager.getForumThread(DatabaseCacheManager.java:415)
at com.jivesoftware.forum.database.DbForumFactory.getForumThread(DbForumFactory.java:617)
at com.jivesoftware.forum.proxy.ForumFactoryProxy.getForumThread(ForumFactoryProxy.java:161)
at com.jivesoftware.forum.action.ForumThreadAction.loadObjects(ForumThreadAction.java:446)
at com.jivesoftware.base.action.interceptor.JiveObjectLoaderInterceptor.intercept(JiveObjectLoaderInterceptor.java:50)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.forum.action.ForumsInterceptor.intercept(ForumsInterceptor.java:84)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.base.action.interceptor.AuthInterceptor.intercept(AuthInterceptor.java:44)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.forum.action.LocaleInterceptor.intercept(LocaleInterceptor.java:96)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.base.action.interceptor.FileUploadInterceptor.intercept(FileUploadInterceptor.java:41)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.base.action.interceptor.JiveLoginInterceptor.intercept(JiveLoginInterceptor.java:41)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.I18nInterceptor.intercept(I18nInterceptor.java:151)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:113)
at com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:233)
at com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:198)
at com.jivesoftware.base.action.util.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:49)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:56)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.opensymphony.webwork.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:78)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.stats.ReadStatsFilter.doFilter(ReadStatsFilter.java:80)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.PresenceFilter.doFilter(PresenceFilter.java:105)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:59)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)

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