Ken's Techno Tidbits

We use Jive for the Krugle support bulletin board, and in general it works well. But recently we started getting errors while following links to posts, and contacted Jive support about the issue.

They responded with:

While I think that our system should fail more gracefully, and present you with a clearer error message, it appears that our software is operating normally.

I hope our support tries a bit harder than theirs, as the error message that could be a bit clearer is:

500 Servlet Exception

com.jivesoftware.forum.ForumThreadNotFoundException: Thread 378 could not
be loaded from the database.
at com.jivesoftware.forum.database.DbForumThread.loadFromDb(DbForumThread.java:1340)
at com.jivesoftware.forum.database.DbForumThread.<init>(DbForumThread.java:181)
at com.jivesoftware.forum.database.DatabaseCacheManager.getForumThread(DatabaseCacheManager.java:415)
at com.jivesoftware.forum.database.DbForumFactory.getForumThread(DbForumFactory.java:617)
at com.jivesoftware.forum.proxy.ForumFactoryProxy.getForumThread(ForumFactoryProxy.java:161)
at com.jivesoftware.forum.action.ForumThreadAction.loadObjects(ForumThreadAction.java:446)
at com.jivesoftware.base.action.interceptor.JiveObjectLoaderInterceptor.intercept(JiveObjectLoaderInterceptor.java:50)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.forum.action.ForumsInterceptor.intercept(ForumsInterceptor.java:84)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.base.action.interceptor.AuthInterceptor.intercept(AuthInterceptor.java:44)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.forum.action.LocaleInterceptor.intercept(LocaleInterceptor.java:96)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.base.action.interceptor.FileUploadInterceptor.intercept(FileUploadInterceptor.java:41)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.jivesoftware.base.action.interceptor.JiveLoginInterceptor.intercept(JiveLoginInterceptor.java:41)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.I18nInterceptor.intercept(I18nInterceptor.java:151)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.interceptor.AroundInterceptor.intercept(AroundInterceptor.java:31)
at com.opensymphony.xwork.DefaultActionInvocation.invoke(DefaultActionInvocation.java:189)
at com.opensymphony.xwork.DefaultActionProxy.execute(DefaultActionProxy.java:113)
at com.opensymphony.webwork.dispatcher.DispatcherUtils.serviceAction(DispatcherUtils.java:233)
at com.opensymphony.webwork.dispatcher.FilterDispatcher.doFilter(FilterDispatcher.java:198)
at com.jivesoftware.base.action.util.JiveFilterDispatcher.doFilter(JiveFilterDispatcher.java:49)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetResponseCharacterEncodingFilter.doFilter(SetResponseCharacterEncodingFilter.java:56)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.opensymphony.module.sitemesh.filter.PageFilter.parsePage(PageFilter.java:118)
at com.opensymphony.module.sitemesh.filter.PageFilter.doFilter(PageFilter.java:52)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.opensymphony.webwork.dispatcher.ActionContextCleanUp.doFilter(ActionContextCleanUp.java:78)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.stats.ReadStatsFilter.doFilter(ReadStatsFilter.java:80)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.PresenceFilter.doFilter(PresenceFilter.java:105)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.util.SetRequestCharacterEncodingFilter.doFilter(SetRequestCharacterEncodingFilter.java:72)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.jivesoftware.base.util.ApplicationInitializedFilter.doFilter(ApplicationInitializedFilter.java:59)
at com.caucho.server.dispatch.FilterFilterChain.doFilter(FilterFilterChain.java:70)
at com.caucho.server.webapp.WebAppFilterChain.doFilter(WebAppFilterChain.java:163)
at com.caucho.server.dispatch.ServletInvocation.service(ServletInvocation.java:208)
at com.caucho.server.hmux.HmuxRequest.handleRequest(HmuxRequest.java:396)
at com.caucho.server.port.TcpConnection.run(TcpConnection.java:363)
at com.caucho.util.ThreadPool.runTasks(ThreadPool.java:490)
at com.caucho.util.ThreadPool.run(ThreadPool.java:423)
at java.lang.Thread.run(Thread.java:595)


This entry was posted on Tuesday, November 6th, 2007 at 9:25 am and is filed under don't do this. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.